Refund Policy

Last Updated: March 28, 2025

Thank you for booking with Marin Mahjong. We want you to be fully satisfied with your purchase. If you are not satisfied, we are here to help. Please read our Refund Policy carefully to understand your rights and the process for requesting a refund.

1. Eligibility for Refunds

Refunds are available under the following conditions:

Classes: If you purchase a class and need to cancel, you can do so and receive a full refund before 48 hours of the scheduled class -- cancellations less than 48 hours will refunded at 50%.

2. Non-Refundable Items

Certain items are non-refundable, including:

Gift Cards or Vouchers

3. How to Request a Refund

To request a refund, please follow these steps:

Contact Us: Reach out to our customer support team at MarinMahjong@gmail.com or call 415-860-0427. Include your class booking and a description what you would like to do.
Review of Request: Once we receive your request, our team will review it and determine if you are eligible for a refund based on the criteria outlined above.
Refund Process: If approved, we will issue a refund to your original payment method, please allow 7-10 business days for the refund to process.

6. Processing Time

Refunds may take 7-10 business days to be processed. Please be patient, as this process can vary depending on your payment method and the time it takes for refunds to be processed.

7. Exchange Policy

If you prefer a reschedule rather than a refund, please contact us to discuss available options. Reschedules are typically subject to availability.

8. Changes to the Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. Please review the policy periodically to stay informed about our refund practices.

9. Contact Us

If you have any questions about our Refund Policy or need assistance with a refund, please contact us at:

MarinMahjong@gmail.com, 415-860-0427